Orders & Shipping
31 articles
- What if the logistics provider loses my parcel?
- Can I use a meet-up (face-to-face) transaction?
- What ID do I need to show when collecting a prepaid order?
- How can I check whether the seller has shipped my order?
- My order is prepaid but I entered the wrong recipient name for convenience store pickup. Can I still collect it?
- Can I extend the pickup period once my item has arrived at the pickup store?
- Not receiving the arrival SMS for my item?
- How many days do I have to collect my parcel once it arrives at the store?
- Can I change my shipping option after placing an order?
- Can I modify / add more items to an order that has already been placed?
- What is TutorABC Shop's shipping fee policy?
- Can you ship overseas or to the outlying islands?
- After placing an order on TutorABC Shop, how do I know my order has been placed?
- What should I pay attention to after receiving my item to protect my rights as a shopper?
- Why can't I find the store I want on the e-map?
- I chose home delivery at checkout. Can I change to convenience store pickup?
- What proof do I need to show when collecting? Can a friend or family member collect for me?
- Unable to collect my item at the store?
- I have already collected my parcel but am still receiving pickup notifications?
- What happens if I don't collect an item I ordered?
- How do I know my item has arrived at the designated convenience store?
- How long will my order be kept at the convenience store?
- I have collected my parcel but the shipping status has not been updated to Collected
- My order is prepaid but I entered the wrong recipient name. Can I still collect it?
- I chose the wrong pickup store or entered the wrong home delivery address. Can I change it?
- How do I check the delivery progress?
- Can I pay cash on delivery?
- Can I cancel my order?
- How do I find my order number?
- How do I delete an address?
- [Overseas orders] Pre-authorisation via the Customs Administration's EZ WAY app
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