Unable to collect my item at the store?

If you have received a pickup notification but the store staff say they don't have your parcel, please contact TutorABC Shop and provide the following information so we can check with the logistics provider.

★Date + time you went to the store to collect
★Last three digits of the mobile number + name you gave the clerk
★Name of the store you went to

(Please note: when collecting at the store, you must give the store staff the "recipient name" in the original order details.
If you entered an English name or a nickname at the time, you must use that name to collect; otherwise the store staff will not be able to find your parcel.)