Can I extend the pickup period once my item has arrived at the pickup store?

Last updated: 2026/11/04

The pickup period cannot be extended once the item has arrived at the store. If the item is not collected in time, it will be returned to the seller.

★For orders shipped via the four major convenience stores (7-11, FamilyMart, OK Mart and Hi-Life), the pickup period is seven days,
based on the time stated in the pickup SMS notification. Please bring valid ID to collect your parcel.

★Reminder: you can also check the pickup deadline on the following parcel tracking websites.
● 7-11 https://reurl.cc/K02qEq
● FamilyMart https://reurl.cc/QX2mNM
● OK Mart https://reurl.cc/7kEnnD
● Hi-Life https://reurl.cc/AA9pp3

Did this answer your question?

Still need help?

Reach out to our support team and we'll be happy to help

Contact us