What should I do if my payment fails or I am charged twice?

Last updated: 2026/11/04

When paying by credit card / debit card, whether the transaction succeeded or failed is determined by the TutorABC Shop order status.


If a transaction fails or you are charged twice, you may still receive a spending notification from your bank. TutorABC Shop will then automatically cancel the authorisation or issue a refund, and the amount will be automatically refunded to your credit limit in about 7–14 working days counting from the day after the transaction date.

※The time limit for credit card checkout is 4 hours. If your payment fails, simply pay again within the time limit.

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