What is the "seven-day cooling-off period"?

Under the Consumer Protection Act, consumers may cancel the contract within seven days of receiving the item or service
by returning the item or giving written notice, without giving a reason or bearing any cost or consideration.
However, the following exceptions do not apply:

▶Items that are perishable, have a short shelf life, or will soon expire at the time of cancellation.
▶Customised goods made at the consumer's request.
▶Newspapers, periodicals or magazines.
▶Audio-visual products or computer software unsealed by the consumer.
▶Digital content not provided on a tangible medium, or online services that are completed once provided, provided with the consumer's prior consent.
▶Unsealed personal hygiene products.
▶International air passenger transport services.

Therefore, if a seller sells items that fall into the above categories excluded from the 7-day cooling-off period, the law requires the seller to state this clearly on the product page in advance. If it is not stated in advance, the exclusion cannot apply, so sellers must take note.
At the same time, the seven-day cooling-off period is a period for reconsideration, not a trial period! Items can only be returned if they are complete and can be restored to their original condition.
Therefore, if a returned item shows signs of use beyond what is necessary for inspection, or requires a fee to restore it, the seller may discuss necessary costs such as a refurbishment fee with the buyer.

★Reminder:
The seven-day cooling-off period is counted as seven days starting from the day after you receive the item, including weekends and holidays.