What valid evidence should buyers provide when requesting a return/refund?

★Valid evidence varies depending on the return / refund reason you submit:

★Item exterior damaged:
Photos or videos clearly showing the damage to the item (cracks, dents, etc.)
Photos/videos of the inner and outer packaging of the parcel

★Some functions of the item don't work:
Photos or videos showing the malfunction (e.g. the electronic product still doesn't work with batteries inserted or power connected)

★Item missing parts:
Photos or videos of the parcel received and the number of items, clearly showing what is missing
The shipping document inside the parcel
You may also provide the total weight of the parcel measured on a scale

★I received the wrong item:

Photos/videos of the parcel received and the actual item
Screenshot of the item purchased from the seller's shop on the product page
If the size or weight of the item is wrong, please provide photos of the difference measured with a measuring tool

★I received a counterfeit item:

Photos or videos of the parcel received and the actual item
Photos of the documents attached to the parcel and the item
Screenshots of the genuine item, the official website or other documents (product serial number, brand trademark, official website images, etc.)

Rules for submitting evidence:

▶Upload clear and identifiable evidence
▶Upload close-ups of the damaged parts of the item, etc.
▶We recommend uploading a complete unboxing video to help with verification