About returns
Under the Consumer Protection Act, all customers shopping at TutorABC Shop are entitled to a seven-day cooling-off period starting from the day after the item is delivered.
However, the cooling-off period is not a trial period. Please note that any item you return must be restored to its original condition (the original condition in which it was delivered) and kept in complete packaging (including the item itself, accessories, free gifts, warranty card, original manufacturer's packaging and all accompanying documents or materials). Please do not leave out any accessories or damage the original box.
If the item you purchased is one of the following special items, please note the following return conditions:
1. Perishable items, items with a short shelf life, customised items, newspapers, periodicals and magazines: under the Consumer Protection Act, the seven-day cooling-off period does not apply after receipt and they cannot be returned.
2. Audio-visual products, computer software, personal hygiene products and other items that cannot be restored to their original condition once unsealed: please do not unseal them until you are sure you do not want to return them. Once unsealed, under the Consumer Protection Act, the seven-day cooling-off period does not apply and they cannot be returned.
3. Digital content not provided on a tangible medium, or online services that are completed once provided, which are provided with your prior consent: under the Consumer Protection Act, the seven-day cooling-off period does not apply and they cannot be returned.
4. When returning a bundled item, all items sold in the bundle must be returned together. Anything lost, damaged or missing may affect your right to return, and the costs necessary to restore the item to its original condition may be deducted depending on the extent of the damage.
▶Please note that the original box and original packaging are part of the item. Anything lost, damaged or missing may affect your right to return, and the costs necessary to restore the item to its original condition may be deducted depending on the extent of the damage.
▶If a refund needs to be processed for you because you requested a return or exchange, because we cannot accept all or part of your order, or because the contract is terminated or becomes invalid, you agree that we may handle the invoice, sales allowance or other documents required by the relevant laws on your behalf, so that we can process your refund.
▶After we receive your request and confirm it is in order, we will refund the amount you paid (including credit card transactions) in accordance with the Consumer Protection Act, and we will send you an email notification on the day of the refund.
▶Colours in images may vary slightly due to differences in screen display or personal perception. Please take the actual item's colour as definitive.
Return and refund request form: https://forms.gle/Z8AoSKxd3a5qHk3T8
Please submit your request through this form and we will process it for you as soon as possible within 3 working days.
