I have paid but my order has not been updated. What should I do?

★Credit card payment:

▶This may happen when transaction volume is high during promotions or when the connection with the bank fails. Please complete the payment again before the payment deadline, or try another payment method.
If payment is not completed before the deadline, the order will not be placed.

▶Any overpaid amount will be automatically refunded to your credit limit in about 7–14 working days counting from the day after the transaction date.
The actual refund date depends on the bank's processing time. As credit card billing dates differ, please check your statements for the next two billing cycles.

※If your credit card has been charged but the system does not show the order, TutorABC Shop will automatically cancel the overpaid amount and return it to your credit limit.
Processing takes about 7–14 working days counting from the day after the transaction date. Please simply pay / place the order again.

★Bank transfer payment:

After you complete the transfer, the order will be updated to Paid within 24 hours. If it still shows as unpaid more than 24 hours after your transfer, please contact the TutorABC Shop Customer Service Centre with the following information.

▶ATM transfer receipt or a screenshot of the successful online banking transfer
▶Transfer date and time
▶Last 5 digits of the account you transferred from
▶Account transferred to
▶Amount transferred

★Convenience store payment:
For orders paid at a convenience store, the order status will be updated within 24 hours of payment.