If anything displays abnormally while you are using the website, please try the following troubleshooting steps:
Desktop
★On the TutorABC Shop website, tap Log Out and then log in again
★Use incognito mode (for example, in Google Chrome press Ctrl+Shift+N))
★The way to open an incognito window differs between browsers.
★Clearing your browser's cached images and files and cookies may improve page loading times and fix errors caused by the browser.
★Depending on the type of browser you use, cached files and cookies may be named: cached files, cached images, cached web content; cookies, cookies and site data, cookies and browsing history, etc. For detailed steps, please refer to your browser's help.
★Check your browser version or switch to another browser, as older browser versions may not support some of TutorABC Shop's newer features
Network connection troubleshooting:
★If you are connecting via mobile data, please check that your mobile network is stable.
★If you are connecting via Wi-Fi, please restart your modem or router and then reconnect to the network.
Mobile
★Fully close the TutorABC Shop web page, then reopen the TutorABC Shop web page.
★Log out of your current TutorABC Shop account and log in again.
Network connection troubleshooting:
★If you are connecting via mobile data, please check that your mobile network is stable.
★If you are connecting via Wi-Fi, please restart your modem or router and then reconnect to the network.
If the above steps still do not solve your problem, please provide the following information so we can pass it to our systems team for investigation.
■The latest screenshot or video of the issue
■Please provide the following details:
1. Computer operating system version:
2. Phone OS version: iOS/Android
3. Phone model:
4. Time of occurrence:
5. What happened:
6. Have you tried basic troubleshooting (log out and back in, clear cookies, restart the device):
7. Have you tried incognito mode on desktop:
8. Mobile network (mobile data/Wi-Fi):
