iOS version
https://apps.apple.com/app/id6470252474
Android version
https://play.google.com/store/apps/details?id=com.tutorabcshop.mobile
If anything displays abnormally while you are using the app, please try the following troubleshooting steps:
1: Fully close the TutorABC Shop app, then restart the TutorABC Shop app.
2: Log out of your current TutorABC Shop account and log in again.
3: Check that your TutorABC Shop app has been updated to the latest version.
4: Delete the TutorABC Shop app and download the TutorABC Shop app again.
Network connection troubleshooting:
★If you are connecting via mobile data, please check that your mobile network is stable.
★If you are connecting via Wi-Fi, please restart your modem or router and then reconnect to the network.
If the above steps still do not solve your problem, please provide the following information so we can pass it to our systems team for investigation.
■The latest screenshot or video of the issue
■Please provide the following details:
1. Mobile app version: iOS/Android
2. Phone model:
3. Time of occurrence:
4. What happened:
5. Have you tried basic troubleshooting (log out and back in, reinstall the app, restart the phone): Yes/No
6. Mobile network (mobile data/Wi-Fi):
7. Is the app the latest version: Yes/No
